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Shipments and returns

Your shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via UK Carrier. 

Shipping fees include handling and packing fees as well as postage costs.

A fixed delivery charge of £7.50 applies to all orders placed under the value of £50.00

Orders over £50.00 are delivered free of charge to United Kingdom mainland addresses.

Returns

If you find your goods are in any way faulty, please contact us with a brief description of the fault or problem and we will contact you to arrange the return of goods. Please note that in order to receive a refund or replacement goods damaged in transit, you MUST declare the goods as damaged on the paperwork provided by the carrier on delivery. Goods not checked on receipt can not be refunded or replaced.

If goods are not faulty, it is your responsibility to return the items to us in their original condition. We recommend the use of a carrier prepared to accept liability for the value of the item to be returned.

Re-stocking charge

Products 'cut to length' or modified by your request may be returned or refunded but will be subject to a 20% re-stocking charge from the value of your original order. 

 

All return of Goods [other than faulty or damaged Goods] will be subject to a handling charge of 20% and must be returned entirely at the expense of the sender.